Sales and service

Can you recognise your client’s behaviour? Understanding
yourself and others will improve your interactions, which
in turn will improve your sales and service.

Wat we kunnen bereiken

Your journey with Insights will always start with what makes your organisation unique – your people. After all, self-awareness of each individual is the starting point for optimising performance.

Using this foundation, we help people to improve their communication skills and build stronger relationships. These personal improvements have significant impact on the performance of your organisation, for example improved interactions with your customers.

5%
increase in customer retention rate can

increase profits by 25% to 95%

Improving the performance of sales and customer service teams

How can you help your people build relationships with clients quickly and effectively? How can you help them be more effective at every stage of the sales process?

Sales and customer service teams deserve their own approach to improve the quality of client interactions. We help your people to understand how they may be perceived by their customers so that they can start enhancing their relationships.

We have a number of solutions that:

  • equip people with the skills to connect faster with (potential) clients by recognising their preferences
  • help them understand their strengths and weaknesses in every stage of the sales process
  • make people realise they have the ability to make self-directed change to improve their performance

Insights Discovery

Insights Discovery is the foundation for many of our solutions. Together with our wider portfolio we will find the best solution for your business issues on an individual, team or organisational level.